Postage, Packaging and Shipping 

Digital Products

Digital crochet patterns are delivered electronically and do not require postage or packaging.

• Orders are usually sent within 24 hours of purchase

• Please allow up to 5 working days for delivery

• It is the customer’s responsibility to ensure the correct email address is provided at checkout

• Please check your junk or spam folder if your download does not appear

If you experience any issues receiving your digital file, please contact us and we’ll be happy to help.

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Packaging & Sustainability

Sustainability is at the heart of Made in the Button Room, and packaging choices reflect this wherever possible.

• Crochet kits are packed in plastic-free, recycled and recyclable cardboard boxes sourced from UK suppliers

• Outer packaging is recyclable or compostable

• All tape used is plastic-free paper tape or Sellotape Zero Plastic

• Clear sleeves for greetings cards and stuffing for kits and amigurumi are made from plant-based (corn or vegetable starch) biodegradable materials

• Wherever possible, clean, reused packaging materials are used to reduce waste

Please note: reused packaging may not always look “perfectly pretty”, but it is a deliberate choice in line with our sustainability values.

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Gift Orders

If your order is being sent directly as a gift and a gift note is selected at checkout:

• Items will be packed appropriately for gifting

• Reused outer packaging will not be used

• Tissue paper and suitable presentation will be included

If an order is intended as a gift but this is not stated at the time of purchase, reused packaging materials may be used.

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Dispatch Times

We aim to dispatch orders as quickly as possible.

• Most orders are dispatched within 2–5 working days

• Many orders are sent sooner, often the next working day

• Custom-made items (such as framed pieces or bespoke cards) are typically dispatched within 7–10 working days

Once your order has been dispatched, you will be notified.

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Postage Services

All items are sent via Royal Mail, unless otherwise stated.

• Greetings cards: Royal Mail Second Class Large Letter

• Crochet kits & larger items: Royal Mail 48 Tracked

Postage upgrades (such as First Class, Tracked 24, or Special Delivery) are available on eligible products and can be selected at checkout.

If you require a specific delivery option or have a particular request, please contact us before ordering and we’ll do our best to help.

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Delivery Issues & Damaged Parcels

Every order is packed carefully to ensure it is suitable for transit.

• If your item arrives damaged or there is an issue with delivery, please contact us as soon as possible

• We will review the issue in line with UK consumer rights and our Returns & Refunds Policy

We cannot be held responsible for delays or damage caused by postal services once an item has been dispatched, but we will always work with you to resolve issues fairly and reasonably.

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Contact

For any postage, packaging, or delivery queries, please email: hello@madeinthebuttonroom.co.uk or complete the form on the Contact page